Refund and Returns Policy
Last revision: 4 November 2023
This Refund and Returns Policy covers the purchase of digital products, digital services and physical products (the “Products” and “Packages”) provided by The Hiking Club on the website www.thehiking.club.
Refund and Return requests can be sent to us at info@thehiking.club
Chamonix Valley packages
No refund is available upon receiving access to this digital product.
No refund is available upon receiving access to this digital product.
No refund is available upon receiving access to this digital product.
Expert Access and Group Packages
Before receiving any planning support and/or attending a scheduled consultation, a 50% refund is available upon request.
After receiving any planning support or after the scheduled consultation time has passed, no refund is available.
If you do not show up to a scheduled consultation time, you may reschedule the consultation for another time.
If you do not show up to a second scheduled consultation time, you’ll need to purchase a new consultation product if you’d like to reschedule again.
Before attending the event, or if you’ve been unable to attend, and before receiving the recording of the event, an 80% refund is available upon request.
After you have attended the event, or if you’ve been unable to attend, and after you have received the recording of the event, no refund is available.
No refund is available upon receiving access to this digital product
Before attending a scheduled consultation, an 80% refund is available upon request.
After the scheduled consultation time has past, no refund is available.
If you do not show up to a scheduled consultation time, you may reschedule the consultation for another time.
If you do not show up to a second scheduled consultation time, you’ll need to purchase a new consultation product if you’d like to reschedule again.
For our physical products
If your product arrives damaged, we will replace it free of charge. Email info@thehiking.club with the email address, purchase date, name of physical product purchased and photos of the damaged product. We will arrange a replacement to be sent within 7 days with standard shipping.